At Soreni, we are committed to delivering our curated products to you as efficiently as possible. Below you will find the details of our shipping timelines, processing windows, and international tracking procedures.1. Order Processing Times

• Standard Processing: 1 to 3 business days for 90% of orders.
• During peak promotional periods or holidays, order processing may take up to 4 business days.
• Once your order has been processed and passed to our international shipping carrier, you will automatically receive an email confirmation containing your tracking number.

2. Estimated Shipping Delivery TimesWe ship our premium products globally. Our transit timelines are calculated from the moment the package leaves the fulfillment warehouse:

• Standard International Shipping: 5 to 11 business days for 61% of standard orders.
• Please note that occasional customs clearance delays, severe weather disruptions, or remote geographic locations may extend delivery times up to 14–21 business days in rare circumstances.

3. Tracking Your OrderEvery order placed on Nexura includes end-to-end milestone tracking. Once your tracking link is activated by our logistics provider, you can trace your package from our international supply facilities directly to your doorstep.4. Customs, Duties, and TaxesNexura is not responsible for any customs duties, import tariffs, or local handling taxes applied by the destination country. All fees incurred during or after shipping are the sole responsibility of the customer.5. Lost or Missing Packages If your tracking status shows "Delivered" but you have not received your item, please check your local postal drop points or contact your regional courier service. Nexura is not liable for packages stolen from residential property post-delivery. For packages genuinely lost in transit, please contact our support team at Soreni.help@Gmail.com

Welcome to Soreni. This website is operated by Soreni Co., under our parent enterprise entity registered via the New Zealand Business Number (NZBN) framework. Throughout the site, the terms “we”, “us” and “our” refer to Nexura. By visiting our site and/or purchasing a product from us, you engage in our “Service” and agree to be bound by the following terms and conditions.1. Online Store Terms By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any local laws in your jurisdiction through the use of our Service.2. Accuracy of Billing and Account Information We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email or billing address provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.3. Product Descriptions and Pricing Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. While we make every effort to display the colors and images of our products accurately, we cannot guarantee that your computer monitor’s display of any color will be perfectly precise.4. Third-Party Links and Logistics Certain content, products, and services available via our Service may include materials from third parties. We utilize international logistics networks and third-party commercial suppliers to source and fulfill consumer goods. We are not responsible for examining or evaluating the content or accuracy of third-party platforms, and we do not warrant and will not have any liability or responsibility for any third-party materials or storefront redirects. [1, 2]5. Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, construed, and enforced in accordance with the laws of New Zealand, without regard to conflict of law principles.6. Changes to Terms of Service You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

This Privacy Policy describes how Soreni (collectively referred to as "we", "us", or "our") collects, uses, and discloses your personal data when you visit our storefront or make a purchase from our website.1. Personal Data We Collect When you visit Nexura, we automatically collect certain data about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. Additionally, when you make a purchase or attempt to make a purchase through the site, we collect specific information from you, including your name, billing address, shipping address, payment information (processed securely through encrypted payment processors), email address, and phone number. 2. How We Use Your Personal Data We use the order information that we collect generally to fulfill any orders placed through the website (including processing your payment details, arranging for shipping via our commercial logistics providers, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

• Communicate directly with you regarding your shipments or account status.
• Screen our orders for potential risk, fraud, or chargeback anomalies.
• When in line with the preferences you have shared with us, provide you with informational updates or targeted marketing advertisements relating to our products.

3. Sharing Your Personal Data We share your personal data with third parties to help us use your data smoothly, as described above. For example:

• We use Shopify to power our online storefront.
• We share destination delivery profiles with our international tracking, warehousing, and supply fulfillment partners (including registered entities in the Yiwu commercial trading zones) to execute physical package shipments.
• We use data tracking via Meta Data Sets / Pixels to serve you relevant lifestyle advertisements on social media platforms based on your past browsing habits.

4. Data Retention and Security When you place an order through the site, we will maintain your purchase records for our official internal accounting and tax files unless and until you ask us to delete this information. We do not store or have direct visibility of your raw credit card numbers; all transactions are guarded by Secure Sockets Layer (SSL) encryption through standard payment infrastructure.5. Your Rights Depending on your place of residence (such as the European Union under GDPR, or New Zealand under the Privacy Act 2020), you may have the right to access the personal data we hold about you, to port it to a new service, or to ask that your personal data be corrected, updated, or erased. If you would like to exercise these rights, please contact us at our support channel listed below.6. Contact Information For more information about our privacy practices, or if you have questions regarding data governance, please contact us by e-mail at: Soreni.help@gmail.com